Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original condition, unused, show no signs of wear, and be returned in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at shop@linumiq.com. Please note that returns must be sent to the following address:

LinumIQ e.U.
Anton-Kleinoscheg-Strasse 64c/4
8051 Graz
Austria

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shop@linumiq.com.

Return Shipping Costs and Fees The direct costs of returning the goods are to be borne by the customer. Please note that online returns are subject to a restocking fee of 10% of the original purchase price. This restocking fee does not apply to returns processed directly through one of our physical retail locations (Point of Sale).

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, such as custom products or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union - 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As described above, your item must be in its original condition, unused, show no signs of wear, and be returned in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at shop@linumiq.com.